Frequently asked questions
Quick answers about ordering, payment and delivery.
Last updated 27 Oct 2026
CAN I ORDER WITHOUT AN ACCOUNT?
Yes. Guest checkout is available; we ask only for the details needed to deliver and support your order. You can create an account later.
HOW DO I PAY WITH bKash OR NAGAD? Choose bKash or Nagad at checkout, send the exact amount to the number shown, then submit the transaction ID and sender number from the payment message. Our team verifies it manually. A transaction ID alone is not proof; keep your message.
CAN I CHANGE MY ORDER?
Contact us as soon as possible. Changes may be possible before packing. Prices and stock are always recalculated by our team.
DO YOU DELIVER OUTSIDE NAKLA?
We deliver in our listed zones around Nakla, Sherpur. If your area is not listed, call us and we will check whether a custom delivery is possible.
IS THERE A MINIMUM ORDER?
Yes, each delivery zone has its own minimum order value, shown at checkout. Delivery is free above the published threshold for your zone.
HOW DO REFUNDS WORK?
Approved refunds go back to the original bKash/Nagad number. We record each step, and you can see the status of your order in your account or via the order tracking page.
WHERE IS MY ORDER?
Use the track order page with your order number and phone number. For a logged-in account, order history is always available under My Orders.