Privacy policy
What we collect and how we protect it.
Last updated 27 Oct 2026
As of October 2026. Please read this policy together with our terms.
What we collect: your name, phone number, delivery address, order details, payment transaction references, and optional email or marketing consent. For customers with accounts, we also store addresses and your private expense-tracker data.
How we use it: to process orders, arrange delivery, verify payments, provide support, prevent abuse, and (only with your consent) send offers. We do not sell personal data.
Who can see it: trained staff see only the customer data needed for their role. Payment evidence is restricted to authorised finance staff. Customer expense-tracker records are private to the customer and are not available to shop administrators.
Security: passwords are hashed, sessions are stored server-side, and sensitive actions are audited. We keep only the data needed for operations and records required for accounting. Authentication and rate limits help protect accounts; you should still use a unique password.
Your choices: you can ask us to correct your details, withdraw marketing consent, or close your account. Order and accounting records may be retained where required for financial records and dispute handling.
Contact: hello@naklashop.com or call us during shop hours.